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We are temporarily extending the duration for Doctors to collect feedback from 8 weeks to 12 weeks as we support doctors during the current Covid-19 period.  This will be applicable for newly initiated surveys and will not automatically be retrospectively applied to accounts, however Designated Bodies can action manual extensions as per the usual process.

Following the Wales Revalidation Appraisal Group meeting on the 25th February 2021, it was agreed that the minimum number of patient feedback forms required on Orbit360 will be reduced from 34 to 20 with immediate effect. Supporting guidance documents will be updated in due course.

We currently have limited access to the office, any patient forms sent to us via post will be collected once per week. We will upload these to a doctor’s profile when these are collected and therefore there may be a delay in doing so. We are operating as normal for scanned copies and these will appear on a doctor’s account within 2 working days. You can email a scanned copy of the questionnaires to heiw.orbit360@wales.nhs.uk.

We will keep you updated on any developments. Many thanks for your understanding during this time. Until further notice, the Orbit360 Service Desk will be operating an email only service. For the latest updates, visit the Orbit360 homepage

Orbit360 frequently asked questions

Patient

Licensed doctors are required to seek formal feedback from both colleagues and patients at least once every 5 years, in order to gather the supporting information they require for revalidation. This can also be referred to as Multi-Source Feedback (MSF) or 360 feedback.

Formal feedback enables patients' and colleagues' views to be collated in a systematic way, which will aide the doctor to reflect on their professional skills. The feedback will be used by the doctor;

  • As a learning and developmental tool, they may identify both strengths and areas which require improvement. This will help the doctor inform their professional development
  • As one of several pieces of information that will inform a decision as to whether a doctor should be recommended for revalidation

Further information can be found in the 'Guidance on colleague and patient questionnaires' document.

The process is completely anonymous, you should ensure you do not enter any personal information when completing the feedback.

Once the completed forms are saved, the data will be kept securely and in line with General Data Protection Regulations (GDPR), the data is collated into a report and analysed. The doctor will use this report to reflect upon during their annual appraisal. 

You can either complete a paper form or you can submit feedback electronically via a secure code. On each form you will find a unique code and website address. If you feedback electronically you should hand the paper form back to the receptionist or member of staff so they can discard the form accordingly.

Simply complete the form, ensuring you do not write your identifiable information on it. The local staff will let you know of the next steps.

Feedback should be honest and fed back in a constructive manner. The doctor wants comments on what they are doing well and what they can improve upon, free text comments are recommended to ensure the doctor gets added value from the feedback. 

If you encounter any issues when completing the feedback questionnaire, this may be because of your browser. If you have opened the questionnaire in a recommended browser but are still experiencing issues, please contact the Orbit360 team – DO NOT submit your responses if you are experiencing issues as these cannot be retrieved or changed once these have been submitted. 

Last updated 09/12/2020

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