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Until further notice, the Orbit360 Service Desk will be operating an email only service. For the latest updates, visit the Orbit360 homepage 

In light of the recent announcement, our offices in Rhondda Cynon Taf will be closed as of 6pm on Thursday 17th September 2020. Where possible, please do not post return forms to us, instead scanning these and returning them to heiw.orbit360@wales.nhs.uk. However, if this is not an option please post the forms to us and we will retrieve these weekly from the local sorting office. This message will continue to be updated as the situation changes.

 

Orbit360 frequently asked questions

Patient

Licensed doctors are required to seek formal feedback from both colleagues and patients at least once every 5 years, in order to gather the supporting information they require for revalidation. This can also be referred to as Multi-Source Feedback (MSF) or 360 feedback.

Formal feedback enables patients' and colleagues' views to be collated in a systematic way, which will aide the doctor to reflect on their professional skills. The feedback will be used by the doctor;

  • As a learning and developmental tool, they may identify both strengths and areas which require improvement. This will help the doctor inform their professional development
  • As one of several pieces of information that will inform a decision as to whether a doctor should be recommended for revalidation

Further information can be found in the 'Guidance on colleague and patient questionnaires' document.

The process is completely anonymous, you should ensure you do not enter any personal information when completing the feedback.

Once the completed forms are saved, the data will be kept securely and in line with General Data Protection Regulations (GDPR), the data is collated into a report and analysed. The doctor will use this report to reflect upon during their annual appraisal. 

You can either complete a paper form or you can submit feedback electronically via a secure code. On each form you will find a unique code and website address. If you feedback electronically you should hand the paper form back to the receptionist or member of staff so they can discard the form accordingly.

Simply complete the form, ensuring you do not write your identifiable information on it. The local staff will let you know of the next steps.

Feedback should be honest and fed back in a constructive manner. The doctor wants comments on what they are doing well and what they can improve upon, free text comments are recommended to ensure the doctor gets added value from the feedback. 

If you encounter any issues when completing the feedback questionnaire, this may be because of your browser. If you have opened the questionnaire in a recommended browser but are still experiencing issues, please contact the Orbit360 team – DO NOT submit your responses if you are experiencing issues as these cannot be retrieved or changed once these have been submitted. 

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