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Until further notice, the Orbit360 Service Desk will be operating an email only service. Should you require urgent assistance, please email heiw.orbit360@wales.nhs.uk with a contact number and we will get back to you as soon as possible.  

Unfortunately, our office is currently closed  - please do not send paper surveys via post while the office is closed. Any paper surveys sent via post will be held and collected once the office re-opens. We will upload these to a doctor’s profile when we return to the office. We are operating as normal for scanned copies and these will appear on a doctor’s account within 2 working days. You can email a scanned copy of the questionnaires to heiw.orbit360@wales.nhs.uk.

We will keep you updated on any developments. Many thanks for your understanding during this time.  

Orbit360 frequently asked questions

Colleague

If you do not work with the doctor in a clinical setting, you can still complete the questionnaire. For questions you cannot answer, you should select 'does not apply'. 

If you are unable to complete the questionnaire, you can decline the invitation using the link in the email. This will remove you from the process and cease any automated reminders. If you experience any issues, please contact heiw.orbit360@wales.nhs.uk or visit the contact us page.

If you are unable to complete the questionnaire, you can decline the invitation using the link in the email. This will remove you from the process and cease any automated reminders. If you experience any issues, please contact heiw.orbit360@wales.nhs.uk or visit our contact us page. 

Licensed doctors are required to seek formal feedback from both colleagues and patients at least once every 5 years, in order to gather the supporting information they require for revalidation. This can also be referred to as Multi-Source Feedback (MSF) or 360 feedback.

Formal feedback enables patients' and colleagues' views to be collated in a systematic way, which will aide the doctor to reflect on their professional skills. The feedback will be used by the doctor;

  • As a learning and developmental tool, they may identify both strengths and areas which require improvement. This will help the doctor inform their professional development
  • As one of several pieces of information that will inform a decision as to whether a doctor should be recommended for revalidation

Further information can be found in the 'Guidance on colleague and patient questionnaires' document.

The process is completely anonymous, you should ensure you do not enter any personal information when completing the feedback.

Once the completed forms are saved, the data will be kept securely and in line with General Data Protection Regulations (GDPR), the data is collated into a report and analysed. The doctor will use this report to reflect upon during their annual appraisal. 

Feedback should be honest and fed back in a constructive manner. The doctor wants comments on what they are doing well and what they can improve upon, free text comments are recommended to ensure the doctor gets added value from the feedback. 

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