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Orbit360 frequently asked questions

Accessibility statement

Until further notice, the Orbit360 Service Desk will be operating an email only service. For the latest updates, visit the Orbit360 homepage 

In light of the recent announcement, our offices in Rhondda Cynon Taf will be closed as of 6pm on Thursday 17th September 2020. Where possible, please do not post return forms to us, instead scanning these and returning them to heiw.orbit360@wales.nhs.uk. However, if this is not an option please post the forms to us and we will retrieve these weekly from the local sorting office. This message will continue to be updated as the situation changes.

 

Accessibility statement for Orbit360 frequently asked questions website

This website is run by Health Education and Improvement Wales (HEIW). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents may not be fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in a maximum of 30 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: heiw.bissu@wales.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are looking into the option to provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Health Education and Improvement Wales (HEIW) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some of the downloadable PDF's and Word files do not have the title attribute set. Every page or file is required to have a unique title that identifies the contents and purpose of the page or file. This fails WCAG 2.1 success criterion 2.4.2 (level A). We are working with the document creators to provide new, more accessible files by December 2020. When we publish new files we will make sure they meet accessibility standards.
  • Some of the images in the downloadable PDF's and Word files do not have ALT text assigned to them. ALT text is one of the main principles of accessibility and its purpose is to describe images to visitors who are unable to see them. This includes screen readers and browsers that block images, but it also includes users who are sight-impaired or otherwise unable to visually identify an image. This fails WGAC 2.0 success criterion 1.1.1 (level A). We are working with the document creators to provide new, more accessible files by December 2020. When we publish new files we will make sure they meet accessibility standards.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Where the site links out to third party content, this is clearly referenced as such and is exempt from meeting the accessibility regulations that are within our control.

What we're doing to improve accessibility

It is our intention to continue to improve accessibility with regular internal and external audits.

Preparation of this accessibility statement

This statement was prepared on 26/06/2020. It was last reviewed on 15/09/2020.

This website was last tested on 09/09/2020. The test was carried out by our Digital team at HEIW using the WAVE, axe, SortSite and Lighthouse accessibility tools. The platform was also externally tested by Shaw Trust in April 2020.

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