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Orbit360 frequently asked questions

Contact us

Until further notice, the Orbit360 Service Desk will be operating an email only service. Should you require urgent assistance, please email heiw.orbit360@wales.nhs.uk with a contact number and we will get back to you as soon as possible.  

We currently have limited access to the office, any patient forms sent to us via post will be collected once per week. We will upload these to a doctor’s profile when these are collected and therefore there may be a delay in doing so. We are operating as normal for scanned copies and these will appear on a doctor’s account within 2 working days. You can email a scanned copy of the questionnaires to heiw.orbit360@wales.nhs.uk.

We will keep you updated on any developments. Many thanks for your understanding during this time.  

If you have any queries or questions about the Orbit360 system, please complete the form below and we’ll get back to you shortly.

We aim to respond to you within 1 working day. Please note, our Service Desk hours are Monday-Friday 9:00am - 3:00pm.

If you are contacting us with a technical query, please enaure you include your browser and operating system in the 'Your Message' box.

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