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Orbit360 frequently asked questions

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We are temporarily extending the duration for Doctors to collect feedback from 8 weeks to 12 weeks as we support doctors during the current Covid-19 period.  This will be applicable for newly initiated surveys and will not automatically be retrospectively applied to accounts, however Designated Bodies can action manual extensions as per the usual process

Until further notice, the Orbit360 Service Desk will be operating an email only service. For the latest updates, visit the Orbit360 homepage 

In light of the recent announcement, our offices in Rhondda Cynon Taf will be closed as of 6pm on Thursday 17th September 2020. Where possible, please do not post return forms to us, instead scanning these and returning them to However, if this is not an option please post the forms to us and we will retrieve these weekly from the local sorting office. This message will continue to be updated as the situation changes.


If you have any queries or questions about the Orbit360 system, please complete the form below and we’ll get back to you shortly.

We aim to respond to you within 1 working day. Please note, our Service Desk hours are Monday-Friday 9:00am - 3:00pm.

If you are contacting us with a technical query, please enaure you include your browser and operating system in the 'Your Message' box.

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