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Orbit360 is a dedicated end-to-end patient and colleague feedback and colleague feedback system that integrates directly to the Medical Appraisal Revalidation System (MARS).  

The system has been developed by the Revalidation Support Unit and Digital Team, as part of Health Education and Improvement Wales, to support all doctors with a prescribed connection to an NHS designated body in Wales.

We are temporarily extending the duration for Doctors to collect feedback from 8 weeks to 12 weeks as we support doctors during the current Covid-19 period.  This will be applicable for newly initiated surveys and will not automatically be retrospectively applied to accounts, however Designated Bodies can action manual extensions as per the usual process.

Following the Wales Revalidation Appraisal Group meeting on the 25th February 2021, it was agreed that the minimum number of patient feedback forms required on Orbit360 will be reduced from 34 to 20 with immediate effect. Supporting guidance documents will be updated in due course.

We currently have limited access to the office, any patient forms sent to us via post will be collected once per week. We will upload these to a doctor’s profile when these are collected and therefore there may be a delay in doing so. We are operating as normal for scanned copies and these will appear on a doctor’s account within 2 working days. You can email a scanned copy of the questionnaires to heiw.orbit360@wales.nhs.uk.

We will keep you updated on any developments. Many thanks for your understanding during this time. Until further notice, the Orbit360 Service Desk will be operating an email only service. For the latest updates, visit the Orbit360 homepage

Orbit360 frequently asked questions

Please select a role below to access the frequently asked questions.

Video guidance on collecting patient feedback while undertaking virtual consultations.

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