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Orbit360 FAQ

Patient

Licensed doctors are required to seek formal feedback from both colleagues and patients at least once every 5 years, in order to gather the supporting information they require for revalidation. This can also be referred to as Multi-Source Feedback (MSF) or 360 feedback.

Formal feedback enables patients' and colleagues' views to be collated in a systematic way, which will aide the doctor to reflect on their professional skills. The feedback will be used by the doctor;

  • As a learning and developmental tool, they may identify both strengths and areas which require improvement. This will help the doctor inform their professional development
  • As one of several pieces of information that will inform a decision as to whether a doctor should be recommended for revalidation

Further information can be found in the 'Guidance on colleague and patient questionnaires' document.

Last updated: 15/06/2022

The process is completely anonymous, you should ensure you do not enter any personal information when completing the feedback.

Once the completed forms are saved, the data will be kept securely and in line with General Data Protection Regulations (GDPR), the data is collated into a report and analysed. The doctor will use this report to reflect upon during their annual appraisal. 

Last updated: 15/06/2022

You can either complete a paper form or you can submit feedback electronically via a secure code. On each form you will find a unique code and website address in the top right corner. If you feedback electronically you should hand the paper form back to the receptionist or member of staff so they can discard the form accordingly.

Last updated: 15/06/2022

Simply complete the form, ensuring you do not write your identifiable information on it. The local staff will let you know of the next steps.

Last updated: 15/06/2022

Feedback should be honest and fed back in a constructive manner. The doctor wants comments on what they are doing well and what they can improve upon.

The free-text comments are recommended to ensure the doctor gets added value from the feedback. 

Last updated: 15/06/2022

If you encounter any issues when completing the feedback questionnaire,please try using this manual survey link https://orbit360.heiw.wales/survey and enter the survey code provided at your appointment or at the top of the feedback form.

If you are still having issues completing/submitting the feedback survey, it could be a problem with the browser or operating system you are using – please can you try an alternative browser (i.e. Chrome or Mozilla Firefox) as the most up to date versions of browsers have best compatibility when completing Orbit360 surveys. 

If the code provided does not work, you should get back in touch with the doctor/colleague who provided the code to obtain a new one.

still experiencing issues, please contact the Orbit360 team – DO NOT submit your responses if you are experiencing issues as these cannot be retrieved or changed once submitted. 

Last updated 15/06/2022

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